Refunds:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges:

We welcome all exchanges. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping product to NOPI. We will resend the exchanged item to you for free. You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded.

All exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for warranty replacement. After 30 days, we have no further liability.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Service. Please specify the name of the product you would like in exchange and what size you would like. Include a screenshot of your confirmation with your return package, or email the confirmation with your order number to [email protected].

If you receive an item that is damaged or is incorrectly shipped by us, please contact Customer Support immediately.
Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

Shipping Information:

Customer is responsible for all shipping costs.

NOPI
PO Box 900
Snellville, GA 30078
Email: info@nopi.com
Phone: (770) 923-1552